Orders are processed and shipped within 1-2 business days.
Delivery times vary based on your location and the shipping option chosen:
Standard Shipping: 3-7 business days.
Express Shipping: 1-3 business days.
Shipping Fees
Shipping fees are calculated at checkout based on the weight and destination of your order.
Free shipping for the first order .
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to track your delivery in real-time.
Returns
Return Policy
If you are not completely satisfied with your purchase, you can return unused and undamaged items within 30 days of receipt for a full refund or exchange.
Return Procedure
Contact our customer service at [email@example.com] to obtain a return authorization number.
Pack the items in their original packaging with all accessories and tags.
Include a copy of your invoice and the return authorization number.
Send the package to the following address:
[neapolyssa]
[31,rue salambo Nabeul,Tunis]
Return Fees
Return shipping costs are the responsibility of the customer, unless the return is due to our error (defective or incorrect product).
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
For any questions regarding shipments or returns, please contact us at [hello@neapolyssa.com] or [+21620983483].
